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  KICKCALL
RIM Chat
Kickcall has helped overcome one of the biggest challenges facing
the wireless service providers and their e-commerce partners
by developing a customer service and support tool for RIM Blackberry
users.
It enables greater flexibility in providing online support for
consumers and cost savings to the service provider versus e-mail
and telephone support methods.
Our Chat technology solution extends the KICKCALL support technology
environment to the RIM Blackberry environment. By enabling RIM
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to receive live online customer
support directly from their wireless device, Kickcall is extending
the functionality of customer service and support to a whole
new audience.
Value is achieved through the use of a user-friendly interface
that mimics the look and feel of familiar PC-based chat applications.
Niche professional markets and high-end users can receive a
more customized offering through the dynamic streaming of web-based
information such as stock-tickers, news flashes or sports scores
across the bottom of their screens during chat interactions.
One of the compelling features, is the ability for users to
tap into Kickcall's web-based human search engine platform thereby
making the entire World Wide Web accessible, without software
downloads or hardware upgrades, direct to an end-users wireless
RIM device. |
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How does it work? |
- Users types a question on their wireless RIM device
- A live connection is established with the Customer
Service Agent
- The Agent and User converse using text-based chat
- The Agent provides the User with specific answers
to their customer support question
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