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  KICKCALL
Palm Chat
Kickcall palm chat enables customers to get the information
they want quickly and easily, thus resulting in significant
growth of revenues for service providers.
KICKCALL PALM Chat is a wireless technology application that
extends the KICKCALL Chat environment to support all Palm OS
based mobile users.
This extension creates an innovative customer support solution
for the Palm OS environment. Kickcall's eCRM technology platform
and customer support capabilities, and the Motorola iSKETCH
compression technology, |
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| combine to allow for interactive,
instant responses to queries made via a Palm OS device. |
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How does it work? |
- With Motorola's proprietary iSKETCH compression technology,
users write or draw requests for information
in their own handwriting directly onto their PDA screen
using a stylus.
- Those requests are sent as an instant message to Kickcall,
where a web based support agent receives
the request
- Kickcall's CCAs respond -- sending answers to the
Palm device in the form of dynamic
multi-media message.
- The ability to direct a question to a human researcher
versus a database or traditional search engine
results in one, complete answer for the user -- eliminating
Customer Requirement to surf the web
for the information that's needed.
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If the user's Palm OS device can support it, iSKETCH can
deliver MMS messages that combine text, hand-drawn annotation,
bitmap photos, animation, and audio dictation -- allowing
the user to receive his reply in whatever format best
answers his question. |
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