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KICKCALL Chat

We provide organizations with a faster, smarter chat interface technology to improve the efficiency of the online customer interaction experience.

Primarily KICKCALL's Chat Technology is used to provide responsive and cost-effective customer support over the Web using real-time text messaging, co-browsing and form filling.

Benefits of instantaneous communication include increasing contact center efficiencies, minimizing average handle time and reducing overall customer support costs.
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Furthermore, we provide access to a dynamically populated FAQ database enabling agents to quickly and consistently respond to customer inquiries.

KICKCALL Chat Features   

- Instant notification
- Configurable agent privileges
- Customer profile management
- Thin client design
- Personalization and customization
- Firewall friendly configuration
- Security
- Multi-tasking/simultaneous sessions
- Advanced rep console usability
- FAQ database and Membership management

 
End-user Interfaces   

- Customer Service and Support
- Website Navigation Assistance
- Pre and Post Sales Support (cross-selling and up-selling)
- Online Collaboration
- Technical Support