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 KICKCALL WebServe

KICKCALL WebServe is a web-based remote-assistance application that enables customer support representatives to remotely view and control customers' computers and chat in real-time with them hence quickly escalating complete mouse, keyboard and desktop control.

The most frustrating and costly part of doing business is the customer support process. Often customers have trouble articulating their problems to support reps at the other end of a 1-800 line. The end result is that the technical support rep lacks enough information to effectively solve the problem and ends in a long and costly dialog with the customer.
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This inefficient, time-consuming and expensive process often leaves both the customer and the rep frustrated and unhappy with their interaction; a situation that can lead to high staff and customer turnover, and the associated losses in revenue.
 
Advantages  

- Lowers costs through shorter average call lengths and higher first-contact resolution rates
- Increased support rep productivity
- Customer satisfaction and loyalty via decreased frustration and increased personal attention

Features  

- Permission based remote desktop control
- Compatible with Microsoft operating systems and browsers
- Integrated with KICKCALL Chat for communication within a session
- Unique session ID is stored and traceable
- Client can stop a session at any time
- Client has visual representation of all activity
- Activity status monitor provides client with visual representation when WebServe is   active/inactive
- WebServe SystemCheck provides full remote diagnostic capabilities


KICKCALL WebServe is a subset of the KICKCALL Chat offering and is a component of the KICKCALL Advanced Collaboration Package. This product is fully compatible with other KICKCALL eCRM applications and can be simultaneously used with interactive one-on-one chat communication.
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