Home > Services > Advanced Collaboration Package > KICKCALL WebFriend

 

KICKCALL WebFriend

The single greatest constraint for many web users in increasing their web-based transactions is the lack of user-friendly web experiences.

Whether this is traced to poor web-design or a simple lack of knowledge and experience on the part of the user - the end result is the same - a loss of potential revenues. Currently available technologies carried out by phone or FAQ lists, are easily frustrated by "broken-telephone" syndrome and a lack of visual aids.

KICKCALL WebFriend allows support staff to provide personal service to a company's end users as if they were sitting together at the same virtual
<%Set brow=server.createobject("mswc.browsertype") if brow.browser = "Default" then %> <% else %> <%end if %>
workstation.

We give a human touch to the traditional telephone-based customer support and real-time chat support by allowing Kickcall online support professionals to interact with customers live over the Internet.
 
Advantages  

- Online agents can guide customers through Web sites in real time
- Agents are able to fill out forms and submit them for customers
- Web sites content can be shared quickly and easily
- Integrated with KICKCALL Chat


KICKCALL WebFriend is a subset of the KICKCALL Chat offering and is a component of the KICKCALL Advanced Collaboration Package.

It is platform independent and this product is fully compatible with other KICKCALL eCRM applications and can be simultaneously used with interactive one-on-one chat communication.