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 KICKCALL Self-Serve

The ability to create an easy-to-use self-service customer support option on your Web site will allow your customers to help themselves.

The KICKCALL Self-Serve application augments KICKCALL Chat by providing a self-service option for your customers to use instead of live customer support. KICKCALL Self-Serve stores the transcripts of all human-assisted customer service chats in a self-maintaining customer database.

Customers can type their questions in a box on your site and search the database themselves. As the database of frequently asked questions
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(FAQs) grows, Customer Requirement for live, human assistance decreases - along with your online customer support costs.
 
  How does it work?   

- Customer enters a question in the KICKCALL Self-Serve query box.
- Customer receives a listing of FAQs that match questions based on Kickcall's Rating System.   (The accuracy of response is based on the frequency of success for a respective query).
- If the responses provided do not provide an adequate answer to the initial query, the customer   can escalate to live, human-assisted support via KICKCALL Chat.

This product is fully compatible with other KICKCALL eCRM applications.