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 Advanced Collaboration
Package

KICKCALL Advanced Collaboration Package of applications perfectly complements KICKCALL Chat and offers companies an unprecedented ability to help valued customers, close sales and drive up customer retention. These applications include:

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KICKCALL WebServe       Enables Call center Agents(CCA) to resolve technical issues remotely
KICKCALL WebFriend       Allows CCAs to fill out web-forms and dynamically update information
KICKCALL iLive       Bundles interactive chat functionality within outbound email campaigns
KICKCALL Self-Serve       Augments chat with an integrated, dynamically populated FAQ database
 
Features:  

- Reactive and proactive interaction
- Intelligent routing and queuing
- Complete session recoverability, and/or session transcript e-mailed to customer
- Customized user interface
- Scripted responses
- Payment processing
- Reporting tools