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Kickcall eCRM Package offers industry-leading technology solutions that enable businesses to provide online customer support in a quick and cost-effective manner. The eCRM Package, comprising the next generation of online communication products, has been built on years of extensive CRM and eCRM experience.

The integral part of Kickcall's eCRM Technology Platform is our proprietary Web Application Event Framework, an open-standards based 'zero-latency' framework that enables "true" real-time online communication.
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KICKCALL eCRM Technology Platform is based on a component architecture that allows different workflows to run simultaneously. This architecture enables businesses to quickly scale their operations from a single contact center to a global multi-site network to meet their large volume needs with a great degree of reliability.

Components that enable services such as live chat and e-mail communication can be independently added, modified and combined to meet the specific needs of each client. This minimizes client ramp-up time and optimizes each client's ability to modify workflows and business rules quickly and easily to meet changing needs.

The Kickcall eCRM Package includes:

Kickcall Chat       It provides real-time human-assisted support to online customers
Advanced Collaboration Package       Compliments Kickcall chat and includes applications such as
 

- Kickcall Webserve,
- Kickcall Webfriend,
- Kickcall iLive and
- Kickcall Selfserve.

Kickcall e-mail       Robust email management system to efficiently and personally answers queries
Kickcall Wireless       - Innovative wireless customer support solutions that let your business provide human-   assisted support through mobile devices. Includes applications such as:
  - Kickcall Palm Chat,
- Kickcall RIM Chat and
- Kickcall 411.
Kickcall Voice       Facilitates premium live phone support in an affordable format
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