solutions with accuracy, speed, and maximized efficiency.

Knowledge Management also addresses cost containment, as the goal of any organization is ensuring customer satisfaction while containing costs. KICKCALL recognized some time ago that 'customer satisfaction' was a changing landscape and that new technologies must be implemented to achieve this goal.

We have long believed that knowledge delivered directly to the consumer was the key to future support and have pioneered in this area, automating logic tree responses through Interactive Voice Responses (IVRs) as early as 1993, well in advance of the majority of the support industry.

Many advances in customer self service have occurred in the years since IVR introduction. The Web now allows for interactive contact with customers; and KICKCALL continues its leading role by having researched, tested and implemented strategies that are designed to help our customers take advantage of the most effective tools and processes available.