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  Technical
Support/
Help Desk
Customer satisfaction surveys reveal an
interesting shift in consumer attitudes.
For many buyers of technology equipment, the quality of the
support is more important than the quality of the equipment
itself. Most people who buy home computers are far from experts.
When something goes wrong, they need helpful advice immediately.
The frustration produced by busy signals, long hold times and
incompetent staff can quickly transform them into a lost customer.
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Our clients trust KICKCALL to manage their customer care operations
with their most valuable assets-their customers and their brand.
KICKCALL has earned this trust through years of dedication,
delivery, and results.
Our focus is not just to provide excellence in customer care,
but to help our clients reduce their operating costs, improve
customer satisfaction, and maximize the value of every customer
touch-point.
From expert technical support and sales order processing, to
up-selling and outbound telemarketing campaigns, KICKCALL' expertise
is there to provide personal care for your customers whenever
they need it.
For example, a complaint well handled can become a positive
experience with your company's responsiveness. An inquiry for
information can be converted into a sale. An account inquiry
can be an opportunity to add valuable information to your database.
And, all these factors are measurable, enabling you to determine
the most profitable activities and turning your contact center
into a profit center. |
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| Building
customer value through |
- Repeat purchases
- Cross-sell/Up-sell purchases
- Change of personal details
- Complaint and issue resolution
- Billing information
- Thank-you or other client initiated information calls
- Reservations
- Loyalty clubs
- Investor account inquiries
- Government information
- Dealer location calls
- Insurance claim processing
- Fraud detection / prevention calls
- Requests for maintenance support
- Warranty calls
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