|
|
  Customer
Care
Focused on enhancing the customer experience, our customer care
services range from utilizing self-service products for frequently
asked questions, to using web chat sessions for complex installation
problems, to employing highly trained technicians for product
support.
We specialize in the design and delivery of complex, multi-channel
solutions, including the use of cost competitive offshore locations.
We act as the voice of the customer to our clients, providing
valuable, real-time feedback on new products or campaigns |
|
<%Set brow=server.createobject("mswc.browsertype")
if brow.browser = "Default" then %>
<% else %>
<%end if %>
|
Our clients trust KICKCALL to manage their customer care operations
with their most valuable assets-their customers and their brand.
KICKCALL has earned this trust through years of dedication,
delivery, and results.
Our focus is not just to provide excellence in customer care,
but to help our clients reduce their operating costs, improve
customer satisfaction, and maximize the value of every customer
touch-point.
From expert technical support and sales order processing, to
up-selling and outbound telemarketing campaigns, KICKCALL' expertise
is there to provide personal care for your customers whenever
they need it.
For example, a complaint well handled can become a positive
experience with your company's responsiveness. An inquiry for
information can be converted into a sale. An account inquiry
can be an opportunity to add valuable information to your database.
And, all these factors are measurable, enabling you to determine
the most profitable activities and turning your contact center
into a profit center. |
| |
| Building
customer value through |
- Repeat purchases
- Cross-sell/Up-sell purchases
- Change of personal details
- Complaint and issue resolution
- Billing information
- Thank-you or other client initiated information calls
- Reservations
- Loyalty clubs
- Investor account inquiries
- Government information
- Dealer location calls
- Insurance claim processing
- Fraud detection / prevention calls
- Requests for maintenance support
- Warranty calls
|
|
| Back to
top |
|
|