| combine to allow for interactive,
instant responses to queries made via a Palm OS device. |
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How does it work? |
- With Motorola's proprietary iSKETCH compression technology,
users write or draw requests for information
in their own handwriting directly onto their PDA screen
using a stylus.
- Those requests are sent as an instant message to Kickcall,
where a web based support agent receives
the request
- Kickcall's CCAs respond -- sending answers to the
Palm device in the form of dynamic
multi-media message.
- The ability to direct a question to a human researcher
versus a database or traditional search engine
results in one, complete answer for the user -- eliminating
Customer Requirement to surf the web
for the information that's needed.
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If the user's Palm OS device can support it, iSKETCH can
deliver MMS messages that combine text, hand-drawn annotation,
bitmap photos, animation, and audio dictation -- allowing
the user to receive his reply in whatever format best
answers his question. |
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