It is often seen that mobile users want to call a number, describe
the information, goods or services they desire, and receive
instant results.
Though the Voice portals have tried to address these issues,
but customer frustration due to the infancy of voice recognition
technology; costs and lengthy interaction times have stymied
current market offerings. The situation is compounded by the
distinct lack of any methods of effective customer support.
KICKCALL 411 provides the ultimate solution by providing live,
professionally trained operations to answer the call for assistance.
KICKCALL 411 provides services above and beyond a typical phone
listing.
KICKCALL 411 (or *311) is a mobile phone based service that
provides concierge services for things such as movies, restaurants,
direction and any web-based information. Kickcall 411 is a new
and directory assistance service offering simplicity, convenience
and safety for wireless customers. The service is a real time
content and location-specific source for consumer or business
information that is as efficient and cost-effective as a simple
"411" call.
How does it work?
- Consumer calls *311 or clicks on a "Help"
icon on WAP enabled phones
- Call is answered by the carrier's IVR system, which
prompts the consumer to ask a question
- The user then chooses how they would like to receive
the response to their question:
a. SMS Message: text message sent to properly
equipped devices
b. WAP Alert: WAP web page is pushed to the consumer's
WAP browser
c. Call Back Option: A voice response delivery mechanism
will utilize IVR and Text to Speech (TTS) technology
and deliver call back response via a pre-inputted call
back number.
- The question is converted
into a compressed audio file, then sent through a wireless
proxy to our chat technology platform and
accessed over the Internet by one of our offshore agents
- The agent searches online through web and WAP directories,
finds the information and responds using the
method the user selected during step 3
- The user receives the information in the chosen format
and is asked if they need any further information
or assistance
