KICKCALL Voice is a complete, affordable way to bring premium
phone support to help an organization's valued customers, close
sales and drive up customer retention.
KICKCALL Voice fully utilizes computer intelligence and offers
advanced telephone call management capabilities. When combined
with Kickcall's outsourced voice, KICKCALL Voice is a powerful
alternative to a traditional call center solution.
This solution has been designed for enterprises that receive
a large
volume of telephone calls and have
complex call center operations. Equipped with a robust set of
reporting tools, it allows companies to monitor and analyze
the performance of call center operations, showing where improvements
are needed and where to take fast effective action.
KICKCALL Voice Customer Data Management provides personal information
management for call parties. This management utilizes calling
/ called identifications to retrieve the calling / called party
information from the database and associate the information
with the call during its life so the call can be processed in
an efficient manner. The information contained in the database
may include customer profiles, billing records, schedule and
so on.
Kickcall has developed its CRM Xchange for the express purpose
of providing online customer support to Global 1000 companies.
Our success in becoming a leading provider of outsourced human-assisted
customer support is based on the strength of our global CRM
Xchange and our Outsourced Service Solutions.
All of Kickcall's outsourced service offerings combine Kickcall's
e-CRM technology offerings with our CRM Xchange to create a
dynamic service solution that allows your business to concentrate
on their core offerings, while Kickcall concentrates on supporting
their customer service and support needs.
