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KICKCALL Chat

We provide organizations with a faster, smarter chat interface technology to improve the efficiency of the online customer interaction experience.

Primarily KICKCALL's Chat Technology is used to provide responsive and cost-effective customer support over the Web using real-time text messaging, co-browsing and form filling.

Benefits of instantaneous communication include increasing contact center efficiencies, minimizing average handle time and reducing overall customer support costs.

Our Vision
The Kickcall Difference

Project Management
Redesigning Business Process
Change Management
Education, Training and e-Learning
Knowledge Management
CRM/e-CRM Applications

Wireless
Internet Services Provider
Call/Broadband/DBS
Financial Sevices
Insurance
Technology Companies
Consumer and Automotive
Other Industries

Contact Center Services
Customer Acquisition Services
Customer Care
Technical Support/Help Desk
Marketing Support
Risk Management

KICKCALL Chat
Advanced Collaboration Package
KICKCALL E-mail
KICKCALL Wireless
KICKCALL Voice

			Profile
			Services
			Outsourced Services
			Industries Served Overview
			Professional Services
			Alliances
			Offshore Services
			Enterprise Support

Data Warehousing
Data Mining
Fulfillment

Furthermore, we provide access to a dynamically populated FAQ database enabling agents to quickly and consistently respond to customer inquiries.

KICKCALL Chat Features	- Instant notification - Configurable agent privileges - Customer profile management - Thin client design - Personalization and customization - Firewall friendly configuration - Security - Multi-tasking/simultaneous sessions - Advanced rep console usability - FAQ database and Membership management

End-user Interfaces	- Customer Service and Support - Website Navigation Assistance - Pre and Post Sales Support (cross-selling and up-selling) - Online Collaboration - Technical Support