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KICKCALL WebFriend

The single greatest constraint for many web users in increasing their web-based transactions is the lack of user-friendly web experiences.

Whether this is traced to poor web-design or a simple lack of knowledge and experience on the part of the user - the end result is the same - a loss of potential revenues. Currently available technologies carried out by phone or FAQ lists, are easily frustrated by "broken-telephone" syndrome and a lack of visual aids.

KICKCALL WebFriend allows support staff to provide personal service to a company's end users as if they were sitting together at the same virtual

Our Vision
The Kickcall Difference

Project Management
Redesigning Business Process
Change Management
Education, Training and e-Learning
Knowledge Management
CRM/e-CRM Applications

Wireless
Internet Services Provider
Call/Broadband/DBS
Financial Sevices
Insurance
Technology Companies
Consumer and Automotive
Other Industries

Contact Center Services
Customer Acquisition Services
Customer Care
Technical Support/Help Desk
Marketing Support
Risk Management

KICKCALL Chat
Advanced Collaboration Package
KICKCALL E-mail
KICKCALL Wireless
KICKCALL Voice

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Data Warehousing
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We give a human touch to the traditional telephone-based customer support and real-time chat support by allowing Kickcall online support professionals to interact with customers live over the Internet.


Advantages	- Online agents can guide customers through Web sites in real time - Agents are able to fill out forms and submit them for customers - Web sites content can be shared quickly and easily - Integrated with KICKCALL Chat
KICKCALL WebFriend is a subset of the KICKCALL Chat offering and is a component of the KICKCALL Advanced Collaboration Package. It is platform independent and this product is fully compatible with other KICKCALL eCRM applications and can be simultaneously used with interactive one-on-one chat communication.