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KICKCALL iLive

KICKCALL iLive, is a component of the KICKCALL Chat Advanced Collaboration Package. We provide an interactive chat feature bundled with outbound email applications and create a dynamic service and support environment for the end customer.

This functionality provides an organization's customers with the ability to receive additional support from web-based agents in real time within the context of a standard email message.

Our Vision
The Kickcall Difference

Project Management
Redesigning Business Process
Change Management
Education, Training and e-Learning
Knowledge Management
CRM/e-CRM Applications

Wireless
Internet Services Provider
Call/Broadband/DBS
Financial Sevices
Insurance
Technology Companies
Consumer and Automotive
Other Industries

Contact Center Services
Customer Acquisition Services
Customer Care
Technical Support/Help Desk
Marketing Support
Risk Management

KICKCALL Chat
Advanced Collaboration Package
KICKCALL E-mail
KICKCALL Wireless
KICKCALL Voice

			Profile
			Services
			Outsourced Services
			Industries Served Overview
			Professional Services
			Alliances
			Offshore Services
			Enterprise Support

Data Warehousing
Data Mining
Fulfillment

How does it work?

- Customer receives an email from a KICKCALL iLive empowered company.
- Customer has questions/concerns about the information provided in the email message.
- The customer activates live chat via the direct link contained in the email message.
- An Online Service Professional (CCA) is available to answer the customer's questions instantly in a real-time chat.