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Advanced Collaboration
Package

KICKCALL Advanced Collaboration Package of applications perfectly complements KICKCALL Chat and offers companies an unprecedented ability to help valued customers, close sales and drive up customer retention. These applications include:

Our Vision
The Kickcall Difference

Project Management
Redesigning Business Process
Change Management
Education, Training and e-Learning
Knowledge Management
CRM/e-CRM Applications

Wireless
Internet Services Provider
Call/Broadband/DBS
Financial Sevices
Insurance
Technology Companies
Consumer and Automotive
Other Industries

Contact Center Services
Customer Acquisition Services
Customer Care
Technical Support/Help Desk
Marketing Support
Risk Management

KICKCALL Chat
Advanced Collaboration Package
KICKCALL E-mail
KICKCALL Wireless
KICKCALL Voice

			Profile
			Services
			Outsourced Services
			Industries Served Overview
			Professional Services
			Alliances
			Offshore Services
			Enterprise Support

Data Warehousing
Data Mining
Fulfillment

KICKCALL WebServe	Enables Call center Agents(CCA) to resolve technical issues remotely
KICKCALL WebFriend	Allows CCAs to fill out web-forms and dynamically update information
KICKCALL iLive	Bundles interactive chat functionality within outbound email campaigns
KICKCALL Self-Serve	Augments chat with an integrated, dynamically populated FAQ database

Features:	- Reactive and proactive interaction - Intelligent routing and queuing - Complete session recoverability, and/or session transcript e-mailed to customer - Customized user interface - Scripted responses - Payment processing - Reporting tools