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Technical Support/
Help Desk


Customer satisfaction surveys reveal an interesting shift in consumer attitudes.

For many buyers of technology equipment, the quality of the support is more important than the quality of the equipment itself. Most people who buy home computers are far from experts. When something goes wrong, they need helpful advice immediately.

The frustration produced by busy signals, long hold times and incompetent staff can quickly transform them into a lost customer.
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The Kickcall Difference
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Our clients trust KICKCALL to manage their customer care operations with their most valuable assets-their customers and their brand. KICKCALL has earned this trust through years of dedication, delivery, and results.

Our focus is not just to provide excellence in customer care, but to help our clients reduce their operating costs, improve customer satisfaction, and maximize the value of every customer touch-point.

From expert technical support and sales order processing, to up-selling and outbound telemarketing campaigns, KICKCALL' expertise is there to provide personal care for your customers whenever they need it.

For example, a complaint well handled can become a positive experience with your company's responsiveness. An inquiry for information can be converted into a sale. An account inquiry can be an opportunity to add valuable information to your database.

And, all these factors are measurable, enabling you to determine the most profitable activities and turning your contact center into a profit center.
 
Building customer value through    

- Repeat purchases
- Cross-sell/Up-sell purchases
- Change of personal details
- Complaint and issue resolution
- Billing information
- Thank-you or other client initiated information calls
- Reservations
- Loyalty clubs
- Investor account inquiries
- Government information
- Dealer location calls
- Insurance claim processing
- Fraud detection / prevention calls
- Requests for maintenance support
- Warranty calls

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