We provide international receivables management
programs for large corporations.
Our services include pre- and post- charge-off collections,
early fraud identification, credit card activations, property
recovery programs, skip tracing and disaster prevention and
recovery.
We believe in a consultative approach, sharing industry-served
best practices in order to tailor a unique solution for each
of our client's specific needs. We always design programs with
the client in mind to ensure optimal loss mitigation while emphasizing
customer retention.
KICKCALL offers industry focus and expertise in the Banking,
Finance, Utility, Automotive, Telecommunications, Security,
Commercial, Government and Healthcare sectors.
KICKCALL takes a consultative approach to client relationships.
We believe in sharing industry-proven best practices in order
to tailor a customized solution to suit your business' specific
needs. Our programs are always designed with the client in mind,
in an effort to ensure optimal loss mitigation while emphasizing
customer retention.
Our services include:
Pre-Collection
Services
Account servicing that ranges
from customer service based receivables management to
risk based outsourcing services that are designed to reduce
overall outstanding delinquencies and to mitigate charge-offs/losses.
Post-
Collection Services
Collection on consumer and
commercial accounts at all charge-off levels consisting
of primary, secondary, tertiary and quatemary placements
utilizing all available in-house services and technology.
The focus of these programs is to maximize the recovery
of lost revenue.
Fraud
Intervention and Credit
Card Activations
Identification of potential
fraud losses through early identification concepts, quality
customer service, and analytical thinking in the areas
of fraud intervention (case management), card activation,
and lost/stolen accounts.
Skip
Tracing Services
Location of customer information
with a proven well-organized, problem-solving methodology.
Our technology tools include EDA, Lexis-Nexis, Credit
Reports and Accolade.
Property
Recovery Programs
Location of assets subject to repossession due to non-payment
of leases/loans, as well as location of consumers on
which the client has obtained judgment, so that the
judgment may be executed.
Disaster
Prevention and Recovery
Services
Programs designed to maintain
client service levels and customer connectivity in the
event of a disaster. KICKCALL Risk Management is recognized
by its clients for having the ability to quickly redeploy
staff without sacrificing call efficiency or quality standards.
Our Disaster Prevention and Recovery plans are rigorously
tested to maximize their usefulness and to validate their
effectiveness, timeliness and feasibility.
